Privacy Policy

Last updated: September 28, 2026

lulivo operates lulivostore.com using Shopify. This policy explains how we collect, use and share personal information when you browse, purchase or contact us.

Information we collect

Depending on your interactions, we may collect your name, email, phone number, billing and delivery addresses, order details, payment confirmation, messages to our team and technical information such as your IP address, device, browser, cookies and site usage. Payment details are handled by payment providers; we do not ask you to send card details by email.

How we use information

We use information to process payments, fulfil and track orders, provide support, manage returns, maintain the website, prevent fraud, comply with legal obligations and, where permitted, communicate relevant marketing. You can unsubscribe from marketing emails using the link in those messages.

Sharing

We share the information needed to operate the store with Shopify, payment processors, carriers, fulfilment and customer service providers, and with analytics or advertising providers where enabled and permitted. We may also disclose information when required by law or in connection with a business transfer. These providers may process data outside your country.

Cookies and choices

Our website and service providers may use cookies or similar technologies for cart and account functions, analytics and advertising. Your available privacy choices depend on your location and the settings or privacy controls presented on the site.

Retention and security

We keep personal information only as long as needed for orders, customer service, business records and legal obligations. We use reasonable safeguards, although no online system can guarantee absolute security.

Your rights

Depending on applicable law, you may request access to, correction or deletion of your information or object to certain processing. We may need to verify your identity and may retain information required by law. To ask a question or exercise a right, contact info@lulivo.co. You can also learn about Shopify’s processing at Shopify’s privacy notice.

Updates and contact

We may update this policy and post a revised date here. Contact lulivo at info@lulivo.co with privacy questions.