Refund Policy

Returns and refunds

At lulivo, you may request a return within 30 days after delivery. To begin, email info@lulivo.co with your order number. Please wait for our return instructions before shipping anything back.

Return eligibility

Items should be unused, in their original condition and packaging, with proof of purchase. Sale items follow the same conditions unless clearly identified as final sale before purchase. Gift cards and products expressly marked final sale are excluded where permitted by law.

Change of mind

For an eligible return because you changed your mind or chose the wrong item, you are responsible for return shipping. Original shipping charges, duties and import fees are nonrefundable where permitted by law.

Damaged, defective or incorrect orders

Inspect your order when it arrives. If an item is damaged, defective or incorrect, email info@lulivo.co within 7 days of delivery with your order number, a description and clear photos of the product and packaging. We will review the case and arrange an appropriate remedy, including a replacement or refund and return instructions where applicable, at no additional return shipping cost for an approved error on our part.

Exchanges and cancellations

To exchange an item, request a return and place a separate order once the return is approved. You can ask to cancel an order within 12 hours of placing it. We will do our best to help, but cannot guarantee cancellation after processing or dispatch.

Refund timing

We will notify you after receiving and inspecting the return. Approved refunds are sent to the original payment method, typically within 10 business days; your bank or payment provider may need additional time. If 15 business days have passed since approval, contact info@lulivo.co.

Nothing in this policy limits mandatory consumer rights that apply to your purchase.